Troubleshooting software – Sony PCG-GR300K User Manual

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Troubleshooting Software

My software program stops responding or crashes.

Contact the software publisher or designated provider for technical support. Refer to

Application, Driver, and System

Recovery CDs

for more information.

When I click an application icon, the m essage "You m ust insert the application CD into your optical driv e" appears
and the software does not start.

Some titles require specific files that are located on the application CD. Insert the disc and try starting the program
again.

Make sure you place the CD in the tray with the label side facing up.

What software do I use for CD- R/CD- RW software functions?

Sony recommends using the preinstalled Drag'n Drop CD software to create any CDs on your VAIO

®

computer.

I cannot use the DVgate software.

If your notebook is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or
Smart Connect software. Please select another profile. Preferably, connect your notebook to AC power when using
these features.

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