Sony MZ-NE410 - Manual (Page 32)

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Symptom
The number of audio files that can be
checked out is limited. (Available
recording time is short.)
Audio files cannot be checked in.
Audio files are checked in
automatically when your Network
Walkman is connected to the computer.
After connecting your Network
Walkman to the computer, “Memory
Stick” is displayed but files cannot be
found.
The operation of your Network
Walkman becomes unstable while it is
connected to the computer.
“Failed to authenticate Device/Media.”
is displayed on the computer screen
while connecting your Network
Walkman to the computer.
“Cannot access the Device/Media.” is
displayed when you select the media
(built-in flash memory or “Memory
Stick”) to be used on your Network
Walkman.
Cause/Remedy
• The free memory space of the medium (built-in flash memory or
“Memory Stick”) to where you want to check out audio files is not
enough for the size of audio files to be checked out.
c Check in the unnecessary audio files and increase the free space.
• Data other than audio files are stored in the media (built-in flash
memory or “Memory Stick”) to where you want to check out audio
files.
c Move the data other than audio files to the computer and increase
the free space.
• Any computer other than the computer used for Check-out is selected
for the Check-in target.
c Audio files cannot be checked in to any computer other than the
computer used for Check-out.
• The audio file has been deleted from the computer used for Check-
out.
c The audio file cannot be checked in if the file is deleted from the
computer used for Check-out.
If an audio file is deleted from your Network Walkman using
SonicStage installed on any computer other than the computer used for
Check-out, the file will be checked in automatically when your Network
Walkman is connected to the computer that you used for Check-out.
Therefore, the remaining Check-out count increases automatically.
• The “Memory Stick” is not inserted.
c Insert the “Memory Stick”.
• There is a problem with the “Memory Stick”.
c Insert the “Memory Stick” and check the display of the Network
Walkman while disconnecting the dedicated USB cable. If an error
message is displayed, follow the message. For details, refer to the
manual for your Network Walkman.
• The computer once enters the suspend mode then recovers.
c You may not transfer the data properly after the computer recovers
from the suspend mode. Disconnect the dedicated USB cable and
connect the cable again.
A USB hub or USB extension cable is used.
c Connecting via a USB hub or USB extension is not guaranteed.
Connect the dedicated USB cable directly to the computer.
Your Network Walkman is not connected to the computer properly.
c Quit the SonicStage software and verify the connection of the
dedicated USB cable. Restart the SonicStage software.
The error message may be displayed when you select the media (built-in
flash memory or “Memory Stick”) in SonicStage.
c Reconnect your Network Walkman to the dedicated USB cable or
select the media once again.
Troubleshooting (continued)