Sony NWZ-A818BLK - Manual (Page 94)

NWZ-A815/A816/A818.GB.3-270-663-11(1)
Troubleshooting  
Operation
Symptom Cause/Remedy
There is no sound.
 The volume level is set to zero.
 Turn the volume up ( page 10).
 The headphone jack is not connected properly.
 Connect the headphone jack properly ( page
9).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or video files are stored on the player.
 Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
 The battery is consumed.
 Charge the battery fully ( page 83).
 If the player does not react, even after charging
the battery, press the RESET button to reset the
player ( page 93).
 No data is stored on the player.
 Follow the instructions in the displayed message,
and transfer data from the computer.
 Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” ( page 118).
 Convert the ATRAC audio data using the
supplied MP3 Conversion Tool.
 Songs or videos may not play back, depending on
the file format ( page 118).
 Photos may not be displayed, depending on the
file size or the file format ( page 118).
 You are placing audio MP4 files in a video folder by
dragging and dropping.
 Place them in the “MUSIC” folder by dragging
and dropping.
 The playback limitation period of the song has
expired due to subscription conditions, etc.
 Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
 After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
( page 86).
Continued 
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