ATEN ALTUSCN KH1516I - Manual (Page 154)

KH1508i / KH1516i User Manual
142
The Windows Client
The Java Client
For connection and operation problems, see the table below:
Problem Resolution
won't connect to the KH1508i /
KH1516i. DirectX 8.0 or higher must be installed on your
computer.
Remote mouse pointer is out of
sync. 1. Use the AutoSync feature (see Video Settings,
page 93), to sync the local and remote monitors.
2. If that doesn't resolve the problem, use the
Adjust Mouse feature (see Mouse Synchroniza-
tion, page 114) to bring them back in sync.
3. If the two methods described above fail to
resolve the problem, use the Toggle Mouse Dis-
play function (see page 89).
Part of remote window is off my
monitor. Use the AutoSync feature (see Video Settings,
page 93) to synchronize the local and remote
monitors.
My antivirus program reports that
there is a trojan after I access the
KH1508i / KH1516i with my
browser and then open the
Windows Client Viewer. The Windows Client Viewer uses and ActiveX
plugin (windows.ocx) that some antivirus programs
mistakenly see as a virus or trojan. We have tested
our firmware extensively and found no evidence of
a virus or trojan. You can add the plugin to your
antivirus program’s White List and use the Viewer
safely. If you are reluctant to use the Windows
Client Viewer, however, you can simply use the
Java Cleint Viewer, instead.
Problem Resolution
Java Client won't
connect to the
KH1508i / KH1516i. 1. Java JRE 6 update 3 or higher must be installed on your com-
puter.
2. Make sure to include the correct name of the web page
when you specify the KH1508i / KH1516i's IP address (see
Default Web Page Name, page 79).
3. Close the Java Client, reopen it, and try again.
Pressing the
Windows Menu key
has no effect. Java doesn't support the Windows Menu key.
Java Client
performance
deteriorates. Exit the program and start again.
National language
characters do not
appear. When entering national language characters, if your local
keyboard is set to a non-English national language layout, you
must set the remote computer's keyboard layout to English.