Sony NWZ-B103FBLK - Manual (Page 23)

NWZ-B103F / B105F. GB. 3-268-876-11(1)
 
NWZ-B103F / B105F. GB. 3-268-876-11(1)

Look for information about the issue on one of the support Web sites.
For customers in the USA: http://www.sony.com/walkmansupport
For customers in Canada: http://www.sony.ca/ElectronicsSupport/

If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound. • The volume level is set to zero.
 Turn the volume up ( page 8).
• The headphone jack is not connected properly.
 Connect the headphone jack properly ( page 8).
• The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash memory.
 If “NO DATA” appears, transfer audio file(s) from the
computer.
Songs cannot be played. • The battery is consumed.
 Charge the battery fully ( page 12).
 If the player does not react, even after charging the battery,
press the RESET button to reset the player.
• The transferred file is not a playable audio file format ( page
65). Convert the ATRAC audio data using the supplied MP3
Conversion Tool.
• File content, such as subscription, etc., is beyond the expiration/
playback time restriction.
 A file that is beyond its expiration/playback time restriction
cannot be played. Update the file using your software.
Symptom Cause/Remedy
Noise is generated. • A device emitting radio signals, such as a mobile phone is being
used near the player.
 When using such devices as mobile phones, keep them away
from the player.
• Audio file is damaged.
 Delete the audio file(s) then transfer again. When
transferring audio files, close any other applications to avoid
file damage.
Buttons do not work. • The HOLD switch is set to the direction of the arrow ().
 Rotate the HOLD switch to the opposite direction of the
arrow () ( page 9).
• The player contains moisture condensation.
 Wait a few hours to let the player dry.
• The remaining battery is low or insufficient.
 Charge the battery by connecting the player to a running
computer ( page 12).
 Even after charging the battery, nothing is changed, press the
RESET button to reset the player ( page 43).
Playback does not stop. • With the player, there is no difference between stopping and
pausing. When you press the  button,  appears and
playback pauses/stops.
Troubleshooting (continued)
Troublesho
oting
Continued 