Troubleshooting, Precautions – Sony NWZ-E374RED User Manual

Page 2

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Parts and Controls

About volume operation (Only for

countries/areas complying with European

Directives)

An alarm (beep) and warning [Check the volume level] are meant to protect your

ears when you raise the volume setting beyond [14]. You can cancel the alarm and

warning by pressing any button.

Note

 You can turn up the volume beyond [14] after canceling the alarm and warning.

 After the initial warning, the alarm and warning repeat for every 20 cumulative hours

that the volume is set beyond [14]; when this happens, the volume is changed to the

initial setting automatically.

 If the volume is set beyond [14] and you turn off the Walkman, the volume returns to

[14] automatically.

To initialize (format) your “WALKMAN”

You can format the built-in flash memory of your Walkman. If the memory is

formatted, all files including the User Guide (HTML document) will be erased.

Be sure to verify the files stored in memory prior to formatting, and then

export any necessary files to the hard disk of your computer or other device

beforehand.

1

Press and hold the BACK/HOME button until the Home

menu appears.

2

Select

[Settings] – [Common Settings] – [Format] –

[Yes] – [Yes] in this order.

Press the /// button to select the item, and then press the 

button to confirm.

When initialization finishes, [Memory formatted.] appears.

Note

Do not format the built-in flash memory using Windows Explorer. If you

format the built-in flash memory, format it on your Walkman.

Troubleshooting

If your Walkman does not function as expected, try the following steps to resolve

the issue.

1

Find the symptoms of the issue in “Troubleshooting” in the

User Guide (HTML document), and try any corrective

actions listed.

For details on connecting to a computer, see the tables on the right.

2

Connect your Walkman to your computer to charge the

battery.

You may be able to resolve some issues by charging the battery.

3

Press the RESET button with a

small pin, etc.

Before resetting your Walkman, check that

no song, video, etc. is being played back.

You can then reset the Walkman safely.

4

Check information on the issue

in the Help of each software.

5

Look up information on the

issue on one of the customer support Web sites.

About the customer support Web sites, see “For the latest information”.

6

If the approaches listed above fail to resolve the issue,

consult your nearest Sony dealer.

Symptom

Cause/Remedy

Your Walkman cannot

charge the battery.

The USB cable is not connected to a USB connector

on your computer properly.

Disconnect the USB cable, and then reconnect it.

Use the supplied USB cable.

The battery is charged in an ambient temperature out

of the range of 5 °C (41 ºF) to 35 °C (95 ºF).

You cannot charge the battery when

icon

appears. Charge the battery in an ambient

temperature of 5 °C (41 ºF) to 35 °C (95 ºF).

The computer is not on.

Turn on the computer.

Your computer has entered Sleep or Hibernation

status.

Release the computer from Sleep or Hibernation

status.

A USB hub is being used.

Connecting your Walkman via a USB hub may not

work. Connect the Walkman directly to your

computer using the USB cable (supplied).

The operating system installed on the computer is not

supported by your Walkman.

To charge the Walkman, connect the Walkman to a

computer with the operating system that is

supported by the Walkman.

You have not used your Walkman for more than a

year.

Depending on the conditions under which the

Walkman is used, the battery may have been

deteriorated. Consult your nearest Sony dealer.

[USB Connected. The

Timer and Alarm will not

function.] or [USB Cnctd.

(MTP) The Timer and

Alarm will not function.]

does not appear when

connected to the

computer with the USB

cable (supplied) (The

computer does not

recognize your Walkman).

(Continued)

The remaining battery power is insufficient.

Charge the battery by connecting your Walkman to

a running computer for at least 5 minutes.

The USB cable is not connected to a USB connector

on your computer properly.

Disconnect the USB cable, and then reconnect it.

Use the supplied USB cable.

A USB hub is being used.

Connecting your Walkman via a USB hub may not

work. Connect the Walkman directly to your

computer using the USB cable (supplied).

Symptom

Cause/Remedy

[USB Connected. The

Timer and Alarm will not

function.] or [USB

Cnctd. (MTP) The

Timer and Alarm will

not function.] does not

appear when connected

to the computer with the

USB cable (supplied)

(The computer does not

recognize your

Walkman).

The USB connector on your computer may have a

problem.

Connect your Walkman to another USB connector

on your computer.

When you use your Walkman for the first time, or

when the battery is low, it may take the Walkman

about 5 minutes to display the message after

connected to a computer. This is not a malfunction.

The software authentication may be performed and it

may take rather a long time. Wait for a while.

The software installation has been failed.

Reinstall the software by using the installer. The

imported data will remain untouched.

The computer is running another software other than

the one used for transferring.

Disconnect the USB cable, wait a few minutes, and

reconnect it. If the problem persists, disconnect the

USB cable, restart the computer, and then

reconnect the USB cable.

[USB Connected. The Timer and Alarm will not

function.] or [USB Cnctd. (MTP) The Timer and

Alarm will not function.] may not appear on your

Walkman, depending on the software environment

that is running on your computer.

Activate Windows Media Player, or Windows

Explorer.

Your Walkman becomes

unstable while it is

connected to the

computer.

A USB hub or USB extension cable is being used.

Connecting your Walkman via a USB hub or

extension cable may not work. Connect the

Walkman directly to your computer using the USB

cable (supplied).

When double-clicking

[Setup.exe] to install the

bundled software,

[Setup.exe] does not

execute, and the

Properties window

opens.

Install the bundled software after installing Windows

Media Player 11 or 12. For details on Windows Media

Player, refer to the following web site:

http://support.microsoft.com/

BACK/HOME button

5-way button

*

1

 (play/pause/confirm) button

/ buttons

Press / to adjust the volume during playback or FM reception

(except when displaying a list screen, such as the song list screen or

option menu, etc., or the detailed information screen).
/ buttons

Headphone jack

USB connector

Connect the USB cable (supplied).

Display

OPTION/PWR/HOLD button

Press to display the option menu.

If you press and hold this button during pause, the screen turns off and your

Walkman enters stand by mode.

If you press and hold this button except during pause, all operation buttons are

disabled (HOLD function). To cancel this function, press and hold this button again.

Strap hole

RESET button

Use a small pin, etc.

*

1

There are tactile dots. Use them to help with button operations.

Precautions

About the headphones

 Avoid playing the unit at so loud a volume that extended play might affect your hearing.

At a high volume outside sounds may become inaudible. Avoid listening to the

unit in situations where hearing must not be impaired, for example, while

driving or cycling.

 As the supplied headphones are of open-air design, sounds go out through the

headphones. Remember not to disturb those close to you.

License and Trademark Notice

Refer to the User Guide (HTML document).

For users in France

When replacing the headphones/earphones, please refer to the model of the headphones/

earphones adapted to your unit that appears below.

MDR-E804YLA

At high volume, prolonged listening to the personal audio player can

damage the user’s hearing.

Owner’s Record

The model and serial numbers are located on the back of the player. Record them in the

space provided below. Refer to these numbers in the spaces whenever you call upon your

Sony dealer regarding this product.

Model No. __________________________

Serial No. __________________________

For the latest information

If you have any questions or issues with this product, or would like information on

compatible items with this product, visit the following web sites.

For customers in the USA:

http://www.sony.com/walkmansupport

For customers in Canada:

http://esupport.sony.com/ca/

For customers in Europe:

http://support.sony-europe.com/DNA

For customers in Latin America:

http://www.sony-latin.com/index.crp

For customers in other countries/regions:

http://www.sony-asia.com/support

For customers who purchased the overseas models:

http://www.sony.co.jp/overseas/support/

RESET button

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