Sony HT-CT100 - Manual (Page 36)

36 US
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer. When bringing the system in for repairs,
be sure to bring in the entire system.
General
The power is not turned on.
• Check that the AC power cord (mains lead)
is connected securely.
If “PROTECTOR” and “PUSH POWER”
appears alternately in the front panel display.
Press ?/1 to turn off the system, and check
the following item after “STANDBY”
disappears.
• Is anything blocking the ventilation holes of
the system?
After checking the above item and fixing
any problems, turn on the system. If the
cause of the problem cannot be found even
after checking the above item, consult your
nearest Sony dealer.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing Blu-ray Disc, DVD,
etc., is recorded in Dolby Digital or DTS
format.
• Check that audio setting (settings for the
audio output) of the connected component.
The surround effect cannot be obtained.
• Install the active subwoofer allowing for a
space of at least 30 cm (12 inches) or more
on the active subwoofer’s right side
(page 7).
• Depending on the digital signal, the
surround processing may not work
(page 20).
No sound or only a very low-level sound is
heard from the speakers.
• Press MASTER VOL + and check the
volume level.
• Press MUTING or MASTER VOL + to
cancel the muting function.
• Press SOUND FIELD and check the
selected sound field.
• Depending on the source, the sound effect of
the speakers may be less noticeable.
The sound is delayed compared to the image
of the TV.
• Set “A/V SYNC” to “OFF” when “A/V
SYNC” is set to “ON.”
Connected components
There is no sound or only a very low-level
sound no matter which component is selected.
• Check that this system and components are
connected correctly and securely.
• Check that both this system and the selected
component are turned on.
There is no sound from the selected
component.
• Check that the component is connected
correctly to the audio input jacks for that
component.
• Check that the cords are fully inserted into
the jacks on both the component and this
system.
• Check that the component is selected
correctly.
• If you resume play a disc when volume is
maximum, there may be no sound. In this
case, turn down the volume, turn off the
system and turn on again.
Sound is interrupted or there is noise.
• Check the output audio formats supported
by this system on page 38.
There is no picture on the TV screen.
• Check that the TV is selected correctly.
• Set the TV to the appropriate input mode.
Additional Information
Troubleshooting