Sony HDR-SR11 - Manual (Page 89)

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Troubleshooting
Troubleshooting
If you run into any problems using your
camcorder, use the following table to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
• Overall operations/Easy Handycam
operation/Remote Commander ............. 89
• Batteries/Power sources ........................ 90
• Viewfinder/LCD screen ........................ 91
• “Memory Stick PRO Duo”....................91
• Recording ..............................................92
• Playing back images ..........................94
• Playing back images stored on a “Memory
Stick PRO Duo” on other devices .........95
• Editing images on your camcorder ....... 95
• Viewing on the TV................................95
• Dubbing/Connecting to other
devices................................................... 96
• Functions that cannot be used
simultaneously....................................... 96
Notes before sending your camcorder
for repair
• Your camcorder may be required to
initialize or change the current hard disk
of the camcorder, depending on the
problem. In the event of this, the data
stored on the hard disk will be deleted. Be
sure to save the data on the internal hard
disk (p. 47) onto other media (backup)
before sending your camcorder for repair.
We will not compensate you for any loss
of hard disk data.
• During repair, we may check a minimum
amount of data stored on the hard disk in
order to investigate the problem.
However, your Sony dealer will neither
copy nor retain your data.
The power does not turn on.
• Attach a charged battery pack to the
camcorder (p. 16).
• The plug of the AC Adaptor has been
disconnected from the wall outlet (wall
socket). Connect it to the wall outlet (wall
socket) (p. 16).
• Set the camcorder onto the Handycam
Station securely (p. 16).
The camcorder does not operate
even when the power is set to on.
• It takes a few seconds for your camcorder
to be ready to shoot after the power is
turned on. This is not a malfunction.
• Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
If the functions still do not work, press the
RESET button (p. 114) using a pointed
object (If you press the RESET button, all
settings, including the clock setting, are
reset).
• The temperature of your camcorder is
extremely high. Turn off your camcorder
and leave it for a while in a cool place.
• The temperature of your camcorder is
extremely low. Leave your camcorder with
the power of your camcorder on. Turn off
your camcorder and take it to a warm place.
Leave the camcorder there for a while, then
turn on your camcorder.
Buttons do not work.
• During Easy Handycam operation, the
following buttons/functions are not
available.
– . (back light) button (p. 33)
– CAM CTRL dial (p. 34)
– Playback zoom (p. 39)
– To turn on and off the LCD backlight
(Pressing and holding the DISP/BATT
INFO button for a few seconds) (p. 21)
Overall operations/Easy
Handycam operation/Remote
Commander