AT&T RIM BlackBerry 8300 - Manual (Page 29)

Troubleshooting
Common Problems
If you have trouble with your system, this section
may help you answer some of your questions.
“I hear a momentary silence interrupt phone
calls that are being made by my computer.”
Your security system uses the phone line for
communication with your monitoring service.
When it hears computer signals, it interrupts to
detect if they are directed for your security system.
This takes less than 1 second and should not
interfere with your computer operation.
“When we had an alarm, my phone line went
dead for a while.”
Your security system seizes your phone line during
an alarm to report to your monitoring service. It will
release the line, after the monitoring service
receives the message.
“The light behind my display went out”
When your AC power fails, the system runs on
battery power. To conserve the battery, the
system turns off the display light. If you press a
key, or if there is an alarm, the light will come on.
It will remain lit after the power is restored.
” My power went out. Is there anything I have
to do? Is the system still operating?
The system will continue to operate on its battery
power for as long as possible. (Ask your dealer
about the battery life of your particular system).
When the battery runs too low, the system shuts
down. All the system settings remain saved, and
the system will return to its previous status when
the power is restored. During this shutdown time
the system clock shuts down, but retains the time
of shutdown.
“We have been getting multiple alarms, and it’s
costing us money.”
This may be caused by a new pet, or an old pet
that has grown. Ask your dealer to adjust your
sensors to prevent the alarms from recurring.
Another possible cause for repeating alarms may
be doors or windows that rattle. Have your dealer
inspect your system to find the cause of these
alarms.
“I cannot assign the codes I want. I was going
to have 1000 for myself, 2000 for Level 2,3000
for Level 3 . .."
Remember the Ambush Code. If one code is
1000, its Ambush Code is 2000, making 2000
invalid as an access code.
Also, it is inadvisable to use numbers in a series.
Thieves often try to guess alarm codes by trying
numbers such as 1000, 1111, 1234, etc. Try to
choose a truly random number for each access
code.
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