Sony NWZ-S638FREDWM User Manual
Page 133
NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-112-190-11(1)
Troubleshooting
1
1
Operation
Symptom
Cause/Remedy
There is no sound.
Th
e volume level is set to zero.
Turn the volume up ( page 11).
Th
e headphone plug is not connected properly.
Connect the headphone plug properly ( page
Th
e headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
N
o songs or videos are stored on the player.
Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
The battery is consumed.
Charge the battery fully ( page 23).
If the player does not react, even after charging
the battery, press the RESET button to reset the
player ( page 132).
N
o data is stored on the player.
Follow the instructions in the displayed message,
and transfer data from the computer.
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” ( page 159).
Songs or videos may not be played back,
depending on the file format ( page 159).
Photos may not be displayed, depending on the
file size or the file format ( page 159).
You are placing audio MP4 files in a video folder by
dragging and dropping.
Place them in the “MUSIC” folder by dragging
and dropping.
The playback limitation period of the song has
expired due to subscription conditions, etc.
Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
A
fter dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
Continued
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