Sony PCV-LX910 - Manual (Page 97)

Troubleshooting
97
3 When you find the appropriate information, close the Help and Support.
Topic: My CD-RW/DVD Combo drive tray does not open.
❑ Use the eject button
1 Make sure the computer is turned on.
2 Press the Eject button on the drive.
❑ Use the My Computer icon
1 Click the My Computer icon on the Windows® desktop.
2 Right-click the CD-RW/DVD Combo drive icon.
3 Select the Eject option from the pop-up menu.
Topic: I cannot play a DVD or CD.
❑ After inserting your DVD or CD, wait a few seconds for it to be detected
before trying to access it.
❑ Verify that the disc is in the tray with the label side facing up.
❑ Install your DVD/CD software according to the manufacturer’s instructions.
❑ If your drive reads some DVDs or CDs, but not others, check the shiny side
of the disc for dirt or scratches. You may also need to clean the disc drive
lens with an appropriate cleaner.
Topic: When I click an application icon, the message “You must insert the
application CD into your drive” appears and the software does not start.
❑ Some titles require specific files that are located on the application’s CD.
Insert the disc and try starting the program again.
❑ Check to make sure you inserted the CD with the label side facing up.
Topic: Why doesn't my CD-RW/DVD Combo drive record at the highest speed?
You must use 8x CD-R or 4x CD-RW media to achieve optimum performance.
✍
To recover CD/DVD software applications that are preinstalled on your computer, see
“Using the Application Recovery CD(s)” in this manual.