Sony COM-2 - Manual (Page 173)

COM-2.US.3-213-855-11(1)
1 1
Symptom Cause or corrective action
The unit does not delete
music data.
 Music data transferred using SonicStage cannot be
deleted on mylo. Use SonicStage after connecting to
your computer.
The unit produces no
sound or produces only
noise.
 The volume level is set to zero. Turn up the volume (
page 14).
 The headset plug is not connected properly. Insert it
firmly into the jack ( page 24).
 The headset plug is dirty. Clean the headset plug with a
soft, dry cloth.
WMA files will not play.  Copyright protected Audio files by Windows Media
Player 9 cannot be played on the unit, even if they can
be transferred to the unit.
The volume cannot be
turned up.
 “AVLS” is activated. Remove the checkmark to
deactivate ( page 153).
Audio playback stops
unexpectedly.
 The remaining battery power is insufficient to operate
the unit. Charge the battery ( page 9, 12).
 If the unit encounters an audio file that is incompatible
with the unit, playback stops ( page 264). Select
another track.
“ ” is displayed as part of a
title.
 The title contains characters that the unit cannot
display. Use a software program on your computer to
rename the title with appropriate characters.
Photo
Symptom Cause or corrective action
It takes some time to
display an image file.
 It may take some time to display large image files.
A particular image cannot
be displayed.
 Some large images may contain too much data to be
displayed.
 The file extension is different from the photo file
format.
 The file format is Progressive JPEG. Try to open on the
edit screen and then save.
 There is a possibility that an image cannot be playback
if it has been modified by a PC.
The unit does not
recognize an image
file as an image file. / No
files are listed.
 Check that the data are saved into the correct folder on
the internal memory or the “Memory Stick Duo” (
page 123).
 If you change a file or a folder name, or move files/
folders using a computer, the unit may fail to recognize
them.
 The data format is not complaint with this unit ( page
264).
 The file name extension is different from the photo file
format.
Continued 
Troubleshooting
Table of
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