Sony NWZ-A829BLK - Manual (Page 125)

NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting 1 1
Operation
Symptom Cause/Remedy
There is no sound.
 Th e volume level is set to zero.
 Turn the volume up ( page 10).
 Th e headphone jack is not connected properly.
 Connect the headphone jack properly ( page
10).
 Th e headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 N o songs or video files are stored on the player.
 Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
 The Bluetooth function is turned on.
 While the Bluetooth function is turned on, sound
does not come out from the headphones of the
player. Turn off the Bluetooth function ( page
94).
No data is played.
 Th e battery is consumed.
 Charge the battery fully ( page 114).
 If the player does not react, even after charging
the battery, press the RESET button to reset the
player ( page 124).
 N o data is stored on the player.
 Follow the instructions in the displayed message,
and transfer data from the computer.
 Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” ( page 154).
 Convert the ATRAC audio data using the
supplied MP3 Conversion Tool.
 Songs or videos may not be played back,
depending on the file format ( page 154).
 Photos may not be displayed, depending on the
file size or the file format ( page 154).
 You are placing audio MP4 files in a video folder by
dragging and dropping.
 Place them in the “MUSIC” folder by dragging
and dropping.
 The playback limitation period of the song has
expired due to subscription conditions, etc.
 Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
 A fter dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
( page 116).
Continued 
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