Sony SVR-2000 User Manual
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C h a p t e r 6
T r o u b l e s h o o t i n g
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Occasionally the program information provided by the networks includes errors. We
would like to hear of any inaccuracies you discover so that we can work with our
providers to correct them.
I cannot use features in Pick Programs to Record. The recorder says it is organizing
program information.
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Your recorder may not have all its program information yet. The first time you go
through Guided Setup, the recorder downloads program information from the TiVo
service. The recorder then indexes this information in the background over the next 4-
8 hours. As the program information gets indexed, more of it becomes available. After
8 hours, full information (for up to 2 weeks from the time of the last successful daily
call) is available for you to use. Wait a few hours, then try to find your program again.
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If the recorder loses power while it is indexing program information, the indexing
process will stop until the recorder makes a successful daily call to the TiVo service,
and then will start again. If your recorder lost power while it was indexing program
information, you can get it started indexing again by plugging it in and then starting a
call to the TiVo service. To start a call to the TiVo service—from TiVo Central, select
Messages & Setup, then Recorder & Phone Setup, then Phone Connection, then Make
Daily Call Now.
What happens if a sports event I have scheduled to record goes into overtime?
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The TiVo service cannot predict whether a sporting event might go into overtime, but
we provide a feature that lets you add anywhere from one extra minute to three hours
at the end of a recording just in case. We call the feature the Overtime Scheduler. The
Overtime Scheduler has two options: “Start Recording” and “Stop Recording.” Both
are available on the Recording Options screen. You can even use the Overtime