Sony VGP-UVC100 - Manual (Page 25)

25
Symptom Cause/Remedy
Compared to the
background, the
subject is dark.
When using the
VIDEO chatting
software, audio is
choppy and difficult to
hear.
The image from the
camera becomes
mosaic.
The “Effects” setting
screen in the
“Property” screen is
not available.
Block noise occurs in
the image of the
camera.
Software for using this
camera is unstable.
The screen blinks.
When you change the
size for still images to
1,280
× 1,024, the
image does not move
smoothly in the screen.
If lighting such as floor lamp is in the background, faces, etc.
might appear dark. In that case, use the Backlight Comp
function (page 12).
• Depending on your network environment, the
communication bandwidth may not be sufficient. Connect
to a network with a higher bandwidth.
• The sound in software is muted.
c Depending on the VIDEO chatting software, the auto voice
adjustment might be operated. To return to microphone
input, open the volume control from the task bar and adjust
the volume (page 14).
If a computer equipped with features, such as zoom/rotation/
zoom in, is connected to the camera, if these features are
operated while using the camera, images might become
mosaic.
c Wait until the problem corrects itself or restart the software
used with the camera, correcting the problem.
c Before using these buttons, close the software used with
the camera.
The zoom function or the face tracking function in the
“Zoom” setting screen is turned on.
c The zoom function, the face tracking function and the
function of the “Effects” setting screen cannot be used
simultaneously. Turn off the zoom functions and/or the
face tracking function in the “Zoom” setting screen when
using function(s) of the “Effects” setting screen (page 12).
c To display a high quality image, this camera keeps a
specified USB transfer band open. Noise may occur on the
screen if there is a shortage of space, depending on your
computer or if you use other devices together at the same
time. In this case, use this camera only, and disconnect
other devices from the USB ports.
c If you do not update Windows to the latest version,
Windows operation may be unstable. In this case, update
Windows before using the camera. For details on updating,
refer to Microsoft’s website.
c Change the White Balance setting to 60 Hz via the
“Settings” tab of “Property.”
c Video frame size of 1,280 × 1,024 captures up to 7 frames/
seconds. For this reason, the screen images appear more
slowly than other sizes, but this is not a malfunction.