Setting up mytomtom, Device not starting – Sony XA-NV100T User Manual

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Tip

: We recommend using a broadband internet connection whenever you connect your

navigation device to MyTomTom.

Setting up MyTomTom

To set up MyTomTom, do the following:
1. Connect your computer to the internet.
2. Start a browser and go to tomtom.com/getstarted.
3. Click Download now.

Your browser downloads the MyTomTom support application, which you need to

install on your computer in order to connect your device to MyTomTom. Follow the

instructions on the screen if you are asked questions while downloading.

4. Connect your device to your computer using the USB cable.

Your device is then recognized, and possible updates are offered.

Important

: You should plug the USB connector directly into a USB port on your computer

and not into a USB hub or USB port on a keyboard or monitor.

Once the MyTomTom support application is installed on your computer, you can access

MyTomTom from the system tray on your computer.

Tip:

When you connect your navigation device to your computer, MyTomTom tells you if

there are any updates for your device.

Device not starting

In rare cases, your TomTom navigation module may not start correctly or may stop

responding to your taps.

The battery may not be charged enough. The battery charges when the navigation module

is docked in the car dock and the Sony XNV is powered, or when the module is connected

to the computer. The screen shows a warning if there is a problem with the battery.

The battery temperature may be too high or too low. Also in this case the screen shows a

warning. The navigation module will start-up if the battery temperature is within the spec-

ifications.

If the battery is charged but navigation is still not available, you may need to reset the nav-

igation module. To reset your navigation module, first remove it from the car dock by

pressing the release button. Then press the reset button on the back of the navigation

module for at least 10 seconds. Push the navigation module back into the car dock.

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