Sony PCV-E308DS - Manual (Page 867)

Getting Help
Sony provides several support options for your Sony computer. When you have questions about
your computer and the preinstalled software, check these sources for answers, in the following
sequence:
VAIO MicroTower Read Me First Contains a complete list of the items that ship with your
computer, product specifications, software support information, and the most up-to-date information on
using your computer.
VAIO MicroTower User Guide
Explains how to set up and upgrade your computer.
Online
User Guide
This electronic document contains additional information on the preinstalled
software titles. You can access this guide from the Help Center on the Windows Start menu.
VAIO MicroTower Reference Manual
Provides detailed technical information about the hardware in your
VAIO MicroTower. This electronic document is available from Sony's website at
http://www.sony.com/pcsupport
Manuals and online help files that may accompany your preinstalled software Most of the manuals for
preinstalled software are located on your hard disk drive as online help files. You can access the online
help files from the Help menu in the specific application. A printed manual is available for some
applications.
Knowledge Database
Provides instant access to information on commonly encountered problems.
Enter a description of your problem and the Knowledge Database searches for the corresponding
solutions online. You can access the Sony Knowledge Database at:
http://www.sony.com/pcsupport
Sony Fax-on-Demand This service provides you with answers to commonly asked questions. You can
use this automated service to request a list of available topics and then select the topics that you want
to receive. To contact the Sony fax-on-demand service, call 1-888-4SONYPC (1-888-476-6972).
(Requires a fax machine or your fax software. Fax software is included on your system as part of
Microsoft Outlook.)
Sony SOS software
This preinstalled program connects you to a Customer Support Representative.
SOS is available seven days a week for 90 days after the original date of purchase. Connect a phone line
and phone before you call, so the representative can access your system if necessary.
Calling SOS
describes how to use the SOS software.
Calling SOS
You can call and speak with a Sony Customer Support Representative without
using your computer by calling 1-888-4SONYPC (1-888-476-6972). Software support is available 24
hours a day, seven days a week for 90 days at no charge after the original date of purchase.
Calling SOS
The SOS application enables you to exchange information with a Sony Customer Support
Representative (CSR). Here's how it works:
 Type your name, phone number, and the problem details in the SOS window.
 Dial the SOS hotline with a single click of the mouse.

Specify the access level for the CSR.
 The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line and telephone as
described in
Connecting the Phone Line and Phone . If you do not have a phone line connected to
your computer, you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476-6972).
SOS support is available at no charge for 90 days from the original date of purchase.
To place a call to SOS
1. Click the Start button on the Windows 98 taskbar.
2. Point to Programs, point to VoiceView, and then click VoiceView. The SOS window appears.
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