Sony FIU-710 - Manual (Page 20)

Page 20 Training Your Puppy® Unit
Section 7: Frequently Asked Questions (FAQ)
How does the FIU-710 unit read my fingerprint?
The Puppy® device offers robust fingerprint imaging technology based on a technique known as
capacitance, which digitally reads the fingerprint without leaving ink residue on your finger.
Capacitance sensors cannot be fooled by paper copies and do not require cleaning.
How do I use the PKI functions of the FIU-710 Puppy device?
The FIU-710 unit features built-in advanced PKI encryption and digital signature functions, but
currently these functions are not explicitly available for users within SecureSuite® XS
Workstation. If you need to access the PKI functions for particular applications, or plan to use
the FIU-710 with a dedicated PKI architecture, Sony can provide you with an appropriate
software utility.
Do I need to clean the device?
No, the Puppy unit does not require regular cleaning. However, if you notice debris (dust, etc.)
collecting in the corners of the sensor area, you can clean the sensor with a dry tissue or cloth.
Why does my computer freeze or crash when I plug in the Puppy unit?
Be sure that you are connecting the Puppy unit directly to your PC’s USB port, or alternatively,
to a powered USB hub.
When do I plug the FIU-710 unit in during installation?
You may plug in the device when prompted during the installation process of the SecureSuite XS
Workstation software or after installation. Do not plug the device in before the prompt, as it may
cause your installation to fail.
I plugged the FIU-710 in before the installation, but Windows could not find the drivers,
and now SecureSuite can’t find the FIU-710. What do I do?
Follow these steps:
1. Unplug the FIU-710 unit and reboot your PC.
2. Go to Start Menu, Settings, Control Panel, Add/Remove Programs.
3. Find SecureSuite in the list of programs and click Change.
4. Select Modify from the list of options. Click Next.
5. In the Custom Installation dialog box, find Authentication Methods and be sure to
check all the boxes for the FIU-710 method. Select This feature will be installed on
local hard drive. Click Next, and then click Install.
6. Click Finish and let the computer reboot.