Adder Technology AdderView CATx EPS-S8 - Manual (Page 69)

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Further information
This.chapter.contains.a.variety.of.information,.including.the.following:
•. Getting.assistance.-.see.below
•. Troubleshooting.-.see.right
•. Appendices
•. Appendix.1.-. Configuration menus
•. Appendix.2.-. Configuration pages via viewer
•. Appendix.3.-. VNC viewer connection options
•. Appendix.4.-. VNC viewer window options
•. Appendix.5.-. Browser viewer options
•. Appendix.6.-. Addresses, masks and ports
•. Appendix.7.-. Cable specifications
•. Appendix.8.-. Hotkey sequence codes
•. Appendix.9.-. Supported video modes
•. Safety information
•. Warranty
• End user licence agreement
•. Radio frequency energy statements
Getting assistance
If.you.are.still.experiencing.problems.after.checking.the.list.of.solutions.in.the.
Troubleshooting.section.then.we.provide.a.number.of.other.solutions:
•. Adder Technology website.–.www.adder.com
. Check.the.Support.section.of.our.website.for.the.latest.solutions.and.driver.
files.
•. Email.–.[email protected]
•. Fax. in.the.UK:. 09 00
. . in.the.US:. +   
•. Phone. in.the.UK:. 09 00
. . in.the.US:. +  9 
Troubleshooting
Global network users are unable to contact the AdderView CATx IP
•. Check.that.the.correct.address.is.being.used.by.the.remote.users.
•. Check.the.
network settings ..Check.that.the.users.network.address.has.not.
been.excluded.in.the. IP access control section .
•. If.the.AdderView.CATx.IP.is.situated.behind.a.firewall,.check.that.the.
relevant.ports.are.being.allowed. through the firewall .and.are.being.
correctly.routed.
•. Check.the. front panel indicators ,.the.LNK.indicator.should.be.on..If.the.
network.link.is.a.100Mbps.connection,.the.100.indicator.should.also.be.on.
The remote cursor is not correctly responding to my mouse movements
•. Recalibrate the mouse ..When.doing.so,.ensure.that.the.host.system.does.
not.have.mouse.cursor.trails.enabled.and.that.the.top.left.corner.of.the.
screen.is.clear.of.application.windows.
When logging on using VNC viewer, I cannot enter a username
•. Either,.the.VNC.viewer.is.an.old.version.( download a new one ).or.only.the.
admin.user.has.been.configured.on.the.AdderView.CATx.IP..
HT