Atek electronic Tote - Manual (Page 18)

Troubleshooting
Tote-Remote User’s Manual, Page 16
Possible Cause: Other problems with USB ports.
Solution: Make sure your USB port is enabled (test whether another
USB device works on the port). Make sure your USB port is not
physically damaged and that the connection with the receiver is tight.
Try plugging the receiver into a different USB port. Try re-booting
your computer with the receiver already plugged in, and if that does not
work, try re-booting the computer with the receiver not plugged in (i.e.,
plug it in after the computer has fully booted up).
Possible Cause: Problem with USB hub.
Solution: Sometimes USB hubs are not reliable. Try plugging the
receiver directly into the computer, into a USB extension cable, or into
another hub.
Possible Cause: ID code of remote control not recognized by receiver.
Solution: Due to factory error or user error, the receiver might not be
programmed to the same ID code as the remote control. To make sure
the receiver knows the ID code of the remote control, use the end of a
paperclip to push the red button on the receiver one time (it will make a
click sound), then push the wheel button on the remote control DOWN
one time. The receiver will receive the remote control’s ID code
information and immediately program itself to operate on that ID code.
Please note that the receiver must be plugged into the USB port or USB
hub, and the computer must be powered on, when you do this
procedure.