APC AP9211 - Manual (Page 48)

MasterSwitch Power Distribution Unit User’s Guide 44
Product Information
Obtaining Customer Support
Contacting
Customer Support
To obtain customer support for problems with the MasterSwitch PDU :
1. Contact Customer Support at a phone number or address listed
under APC Worldwide Customer Support on page 53 , and be
ready to provide the serial number and date of purchase of the
MasterSwitch
PDU .
2. Be prepared to provide a description of the problem so that the
technician can attempt to solve the problem over the phone.
3. If phone consultation cannot solve the problem, the technician
will give you a Return Material Authorization ( RMA ) number. If
the MasterSwitch PDU is under warranty, repair or replacement
is free of charge. If the warranty has expired, there will be a
charge for repair or replacement.
4. If you are asked to return the MasterSwitch PDU , pack the unit
carefully. Damage sustained in transit is not covered by the
warranty.
– Enclose a letter in the package with your name, address,
RMA number, a copy of the sales receipt, your daytime
phone number, and a check as payment (if applicable).
– Mark the RMA number clearly on the outside of the shipping
carton. The factory will not accept any materials without this
marking.
5. Return the MasterSwitch PDU by insured, prepaid carrier to the
address provided by the technician.