Arcam Progressive scan DVD player DV27A - Manual (Page 19)

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Troubleshooting
PROBLEMS WITH REMOTE CONTROLS
Problem Possible cause Solution
Remote control not working DVD not selected Select DVD using the remote’s CD/DVD toggle switch
Batteries not installed, incorrectly
installed, or flat Check battery compartment and reinstall batteries if necessary
Obstruction between IR lens and
remote control Remove any obstruction
Player does not respond consistently to
the remote control The player is not configured to use the
correct remote type Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to
the correct type
Player does not respond to a learning
remote control The remote control has not been
programmed correctly Reprogram the remote control. If programming from the supplied (ARCAM)
remote control, ensure that the ARCAM remote control is configured to DVD
and not to CD (see above)
What are the discrete on/off codes for
use with my learning remote? The system code for the DVD player is 25 (hex. 0x19). The on/off codes are:
On = 123 (hex. 0x7b)
Off = 124 (hex. 0x7c)
A complete list of codes can be found on our website at www.arcam.co.uk
PROBLEMS WITH VIDEO OUTPUT
Problem Possible cause Solution
No picture! Incorrect input selected on the TV Select the appropriate video input on the TV (consult your TV handbook)
Bad video connection from DV27A
to TV Check connections at both ends and, if necessary, try an alternative cable
The player has been put into standby
(the power LED is red) Press the green button on the remote control to bring the player out of standby
Progressive scan output from the
DVD player is being used, but the
television (or another device in the
signal path) cannot handle progressive
scan input Use the interlaced video connections instead of those for progressive scan
‘Black bars’ are shown at the top and
bottom of the screen This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.
Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although ‘Wide
screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.
Picture is coloured strangely ‘HQ video’ is set incorrectly in ‘Setup’
menu Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 8)
Component or RGB video leads are
crossed Check wiring between the DV27A and the TV monitor
‘TV system’ is set incorrectly in ‘Setup’
menu Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 8)
Picture is ‘jerky’ or shimmers This occurs when NTSC discs (such
as those from the USA) are played in
a machine where the output is set to
PAL (such as those sold in Europe), or
vice-versa If your television can handle both NTSC- and PAL-format video, then enter the
‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to ‘Auto’.
No progressive video output The television is not connected to the
progressive scan video connectors See page 8 of this handbook
The picture freezes for a moment
approximately half way through a film This is caused by the player changing
layers on a two-layer disc There is no fault.
Further information about disc layer changes can often be found on the rear
cover of the disc packaging.
The picture freezes for a moment at
random points in a film The disc is dirty or damaged A damaged or dirty disc may cause audio and/or video drop-outs to occur (and
may be accompanied by increased drive noise). Clean or replace the disc.