Lenovo ThinkVantage Client Security Solution 8.3 User Manual
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Appendix B. Synchronizing password in Client Security
Solution after the Windows password is reset
After the Windows password is reset, Client Security Solution continually prompts you for a new Windows
password, but then displays an error message indicating that the password is incorrect. Windows security is
designed this way so that your security credentials are invalidated when your Windows password is reset.
Windows will prompt a warning message at each attempt to reset your password. Also, not only is Client
Security Solution affected by resetting your Windows password, but you will also lose access to your
certificates and files that are encrypted by Windows EFS. When Client Security Solution can no longer
access your Windows security credentials (as a result of the password reset), Client Security Solution
will continually prompt you for the new password and then display an error message indicating that the
password you entered is invalid. Client Security Solution cannot function when the Windows security
credentials are invalidated in this way. If your Windows password has been changed (for example, you
are prompted to specify both the old and the new password), your security credentials are preserved
and protected by the new password.
To synchronize password in CSS after the Windows password is reset, do the following:
1. Restore a backup of your system prior to resetting the Windows password.
2. Reset your Windows password back to what it was originally. This should restore access to your
Windows security credentials.
3. Create a new Windows account and start using it instead of the original account with corrupted
credentials.
4. Follow this method to recover your system:
a. Launch the Password Manager.
b. Click Import/Export and select Export entry list.
c. Specify a location to save the file and enter a file name.
d. Enter a password for the Entries file.
e. Close the Password Manager.
f. Launch Client Security Solution.
g. Click Advanced ➙ Reset security settings.
h. Enter the new Windows password when prompted.
i.
Client Security Solution will prompt you to restart the system.
j.
After the system restarts, launch the Password Manager.
k. Click Import/Export and select Import entry list.
l.
Browse the file that was saved earlier.
m. Enter the password when prompted.
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