Lenovo M5800 Desktop - Manual (Page 19)

18
Safety, Warranty, and Setup Guide
Product or
Machine Type
Country or Region
of Purchase
Warranty Period
Type of
Warranty
Service
90AG; 90AH South Africa Parts and Labor 1 Year 1 or 3
Tunisia Parts and Labor 1 Year 1 or 3
Uganda Parts and Labor 1 Year 1 or 3
Turkey Parts and Labor 2 Years 4
If required, the Service Provider will provide repair or exchange service depending
on the type of warranty service specified for your product and the available service.
Scheduling of service will depend upon the time of your call, parts availability, and
other factors.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are shipped with
your product and are available from Lenovo at any time upon request. CRUs that
are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs
“are CRUs that may require some technical skill and tools. Installation of Selfservice
CRUs is your responsibility. You may request that a Service Provider install
Optional-service CRUs under one of the other types of warranty service designated
for your product. An optional service offering may be available for purchase from
a Service Provider or Lenovo under which Self-service CRUs would be installed
for you. You may find a list of CRUs and their designation in the publication that
was shipped with your product or at www.lenovo.com/CRUs. The requirement to
return a defective CRU, if any, will be specified in the instructions shipped with a
replacement CRU. When return is required: 1) return instructions, a prepaid return
shipping label, and a container will be included with the replacement CRU; and
2) you may be charged for the replacement CRU if the Service Provider does not
receive the defective CRU from you within thirty (30) days of your receipt of the
replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly
and reassembly of the product. Some repairs may need to be completed at a
service center. If so, the Service Provider will send the product to the service center
at its expense.
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