AltiGen comm Advanced Call RouterTM User Manual

Page 19

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Advanced Call Router

Advanced Call Router Manual

15

immediately above. 2) Replace the “No Action” level with “Call – to
Ext./Workgroup,” and enter the workgroup extension number. For
further information on configuring Auto Attendants, see the AltiWare
Administration Manual
and the AltiAPI Programmer Guide.

If your organization has multiple workgroups and you want queue
announcement for several or all of them, you must create separate rules for
each, with workgroup extension information pertinent to each workgroup.

Example:

Suppose you use virtual extension 700 to log in to Call Router, and you
have two workgroups, Sales and Support, with the following agent and
workgroup extensions:

Sales Support

Workgroup extension number

500 600

Call Router virtual extension number

700 700

For both workgroups, you want Call Router to check incoming calls for
Caller ID and IVR Path, and to play the WG queue status if a match is found
and all agents are busy.

In AltiWare Administrator, you configure the Auto Attendant to which Call
Router is assigned as shown below. (The example uses Auto Attendant 2.)
Note that you must enter a different Item Name for each level.

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