Konica Minolta bizhub 20 - Manual (Page 122)

Troubleshooting and routine maintenance
113
C
The machine prints unexpectedly
or it prints garbage.  Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine and disconnect from the power for several minutes. (The
machine can be turned off for up to 60 hours without losing faxes stored in the
memory.)
 Check the settings in your application to make sure it is set up to work with
your machine.
 If you are using the parallel port connection, check that the port is KONICA
MINOLTA bizhub 20 and not LPT1.
The machine prints the first couple
of pages correctly, then some
pages have text missing.  Check the settings in your application to make sure that it is set up to work with
your machine.
 Your computer is not recognising the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex. Check the paper size setting in the printer driver. You need to choose A4 size of
paper (60 to 105 g/m
2 ).
The machine is not printing or has
stopped printing and the machine’s
status LED is yellow. Press Job Cancel.
As the machine cancels the Job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning. Make sure that the KONICA MINOLTA TWAIN driver is chosen as the primary
source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the
KONICA MINOLTA TWAIN driver.
OCR does not work. Try increasing the scanning resolution.
Network scanning does not work. See Network difficulties on page 114.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair Multi-Function Suite program on the CD/DVD-ROM. This
program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing. Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
® Illustrator ® .
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD/DVD-ROM.)
Printing difficulties (continued)
Difficulties Suggestions