Pioneer XW-SMA1-W - Manual (Page 8)

Troubleshooting
Problem Cause/Remedy
Can’t decompress fi rmware fi le (zip fi le) • When using Windows XP and later operating systems, a zip-fi le extractor is
furnished as a standard feature, allowing zip fi les to be treated as ordinary
folders. From the Pioneer website, store the downloaded fi rmware folder
(SMA2013NMP****.zip) on your computer. Open the folder and copy the
fi rmware fi le (SMA2013NMP****.fw) located inside the folder to your computer’s
desktop or other desired location.
• Mac OS X and later operating systems allow compressed zip fi les to be treated
as normal fi les. When you double click on the downloaded fi rmware zip fi le
(SMA2013NMP****.zip), a decompressed ordinary folder will be created in the
same place.
Bonjour isn’t displayed when using Safari. • Set your computer to allow Safari to display Bonjour.
Sound stops while listening to Pandora/Internet
Radio/PUSH PLAYER. • Is the unit’s Mute function enabled? Turn off the Mute function.
• Has an error message been generated? Check the ControlApp screen.
If the unit is not connected to ControlApp, connect ControlApp to the unit once
again and check the display.
• If the above steps do not rectify the problem, try changing the input, or turn the
unit off and on again.
The unit cannot be started (power connected) with
the input function set to Pandora/Internet Radio. • When the power is turned on to this unit, it will not start in Pandora/Internet
Radio mode.
• However, when the unit is set to Quick Start Mode and is currently in standby
mode, if one of the Internet Radio or Pandora buttons is tapped, the unit’s
power will turn on and Internet Radio or Pandora modes will be selected.
The unit automatically powers down. • If the Mute function is left enabled for more than 20 minutes, the unit is designed
to automatically turn power off.
• Auto power OFF will be cancelled if the Mute function is cancelled, or if the
volume control is used. For details see the section “Stop playback on Pandora/
Internet Radio” (P. 3).
Pandora/Internet Radio continues playing even after
stopping ControlApp. • Pandora/Internet Radio will continue to play on the unit even after closing
ControlApp. In that case, however, ControlApp cannot be operated.
• To access ControlApp operations, start ControlApp once again and connect to
this unit.
Can’t connect ControlApp • Is the unit’s fi rmware version lower than [1050]? If so, update the fi rmware
version.
• If connection is still not possible, consult the following website:
- When using iPhone/iPod touch
http://pioneer.jp/support/soft/iapp_controlapp/en.html
- When using Android
http://pioneer.jp/support/soft/aapp_controlapp/en.html
Remote control buttons don’t respond. • When playing Pandora/Internet Radio or PUSH PLAYER (for Android device),
the following buttons on the unit’s remote control are disabled and cannot be
used:
 (play/pause),  (prev),  (next).
The message “Connecting...” appears, but no play
starts. • Is the power disconnected to the device? Is the device connected properly to this
unit? Check power source and connections for the device.
Can’t play Pandora/Internet Radio • Is a fi rewall set on network devices? Check the fi rewall setting on network
devices.
• Has the Internet connection been dropped? Confi rm that network device settings
are proper, and if necessary consult your network connections dealer.
• Has the radio station interrupted or stopped its broadcast? Note that it may not
be possible to access stations even if they are on the issued station list.
A track cannot be played by PUSH PLAYER. • Due to differing specifi cations of each Android device, it may not be possible to
play some fi les, even when their format is generally supported by this speaker
(XW-SMA). For more information on supported audio fi le formats, consult the
Operating Instructions for this speaker unit and your Android device.
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