Pioneer VSX-923-S - Manual (Page 97)

97
13
FAQ
Symptom Causes Remedy
The menu is not displayed
even when the included
CD-ROM is inserted into the
computer’s drive. Depending on the computer’s set-
tings and environment, the menu
may not be displayed automatically. Using Explorer, etc., double-click “MAIN_MENU.exe” in the
CD-ROM to execute it. A caution regarding security may
be displayed, but there is no security problem, so continue
the operation.
You are using a Macintosh com-
puter. The provided CD-ROM includes the Windows version of
AVNavigator. The Mac OS version of AVNavigator can be
downloaded from http://www.pioneer.eu/.
AVNavigator does not inter-
act well with the receiver. The receiver’s power is not turned
on. Turn the receiver’s power on. (Wait about 60 seconds after
the power turns on for network functions to start.)
After this, press Detection in AVNavigator to redetect the
receiver.
To turn this unit’s power on and off from the Interactive
Manual, set Network Standby at HOME MENU
d
System Setup d Network Setup to ON.
The receiver or computer is not con-
nected to the LAN. Connect a LAN cable to the receiver or computer ( page 30 ).
After this, press Detection in AVNavigator to redetect the
receiver.
The router’s power is off. Turn the router’s power on.
After this, press Detection in AVNavigator to redetect the
receiver.
AVNavigator’s network settings are
not correct. If your router does not support DHCP or UPnP, the receiv-
er’s IP address must be set in AVNavigator. First set the
IP address on the receiver, then set the same address in
AVNavigator (
page 86 ).
After this, press Detection in AVNavigator to redetect the
receiver.
Network connections could be
restricted due to the computer’s net-
work settings, security settings, etc. Check the computer’s network settings, security settings,
etc.
After this, press Detection in AVNavigator to redetect the
receiver.
When the operating instructions
interactive mode is changed, the
settings may not be transferred to
the browser, causing AVNavigator to
stop interacting. Either refresh the page’s display using the browser’s
refresh button or display a different page from the links so
that the setting is transferred.
When the
Wiring Navi, Operation Guide,
Interactive Manual or
Glossary is launched, a
warning about security
protection appears on the
browser. This is because of the browser’s
security function. This is not a problem. Perform the operation to authorize
the blocked contents.
Software updating does not
operate well. There may be a problem with your
Internet Service Provider’s network. Contact your contracted provider.
USB interface
Symptoms Causes Remedies
The folders/files stored on a
USB memory device are not
displayed. The folders/files are currently stored
in a region other than the FAT (File
Allocation Table) region. Store the folders/files in the FAT region.
The number of levels in a folder is
more than 9. Limit the maximum number of levels in a folder to 9 ( page
42 ).
The audio files are copyrighted. Copyrighted audio files stored on a USB memory device
cannot be played back (
page 42 ).
A USB memory device is
not recognized. The USB memory device does not
support the mass storage class
specifications. Try using a USB memory device compatible with the mass
storage class specifications. Note that there are cases
where even the audio files stored on a USB memory device
compatible with the mass storage class specifications are
not played back on this receiver (
page 42 ).
Connect the USB memory device and switch on this
receiver (
page 32 ).
A USB hub is currently being used. This receiver does not support USB hubs ( page 42 ).
This receiver recognizes the USB
memory device as a fraud. Switch off and on again this receiver.
Reconnect the USB device with the receiver switched off.
Change to an input other than iPod/USB, then set the input
back to iPod/USB.
A USB memory device is
connected and displayed,
but the audio files stored
on the USB memory device
cannot be played back. Some formats of USB memory
devices, including FAT 12, NTFS, and
HFS, cannot be played back on this
receiver. Check whether the format of your USB memory device is
either FAT 16 or FAT 32. Note that the FAT 12, NTFS, and
HFS formats cannot be played back on this receiver (
page
42 ).
The file format cannot be properly
played back on this receiver. See the list of file formats that can be played back on this
receiver (
page 43 ).
The USB memory cannot be
operated with the remote
control. — Press iPod USB to set the remote control to the iPod USB
control mode.
iPod
Symptoms Causes Remedies
iPod is not recognized. This receiver recognizes the iPod as
a fraud. Switch off and on again this receiver.
Reconnect the iPod with the receiver switched off.
Change to an input other than iPod/USB, then set the input
back to iPod/USB.
iPod touch/iPhone/iPad is
not recognized or otherwise
does not operate properly. The iPod’s operation may be
unstable. Try performing the operation below.
1. Press the sleep/sleep cancel button on the iPod touch/
iPhone/iPad simultaneously with the home button for at
least 10 seconds to restart the device.
2. Turn this receiver’s power on.
3. Connect the iPod touch/iPhone/iPad to this receiver.
iPod cannot be operated
with the remote control. — Press iPod USB to set the remote control to the iPod USB
control mode.