Replacement, Environment, Guarantee & service – Philips Viva Cafetera User Manual

Page 10: Troubleshooting

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Clean the jug and the filter holder (see chapter ‘Cleaning’).

replacement

You can order a new glass jug from your Philips dealer or a Philips service centre.

HD7562/35 and HD7566/35: order no. 4222 459 45334, dark lilac incl. buffer ring.

HD7562/55 and HD7566/55: order no. 4222 459 45335, sunflower orange incl. buffer ring..

HD7565/80: order no. 4222 459 45336, black.

Environment

Do not throw away the appliance with the normal household waste at the end of its life, but

hand it in at an official collection point for recycling. By doing this, you help to preserve the

environment (Fig. 27).

Guarantee & service

If you need service or information or if you have a problem, please visit the Philips website at

www.philips.com or contact the Philips Consumer Care Centre in your country (you find its phone

number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,

go to your local Philips dealer.

Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If

you are unable to solve the problem with the information below, contact the Consumer Care

Centre in your country.

Problem

Solution

Brewing coffee takes longer than usual.

The appliance needs to be descaled (see

chapter ‘Descaling’).

The coffee maker switches off before the water

tank is empty.

The appliance needs to be descaled (see

chapter ‘Descaling’).

The filter overflows when the jug is removed

from the appliance during brewing.

Do not remove the jug for more than 30

seconds, to prevent the filter from overflowing.

The coffee flows from the filter, but does not

flow into the jug properly or at all.

Check if the mixing pipe is blocked.

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