Brother MFC 9970CDW - Manual (Page 135)

Troubleshooting
127
B
Paper is jammed inside the
machine
B
If the LCD shows Jam Inside, follow these
steps:
a
Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
b
Press the front cover release button and
then open the front cover.
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.