12 cr owner’s manual, Troubleshooting, Warranty claim procedure – Billy Goat CR550HC User Manual

Page 12

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Part No 350245

Form No F062206A

12

CR Owner’s Manual

STORAGE

Never store engine indoors or in enclosed poorly ventilated areas with fuel in tank, where fuel fumes may reach an open

flame, spark or pilot light, as on a furnace, water heater, clothes dryer or other gas appliance.
If engine is to be unused for 30 days or more, prepare as follows:

Remove all gasoline from carburetor and fuel tank to prevent gum deposits from forming on these parts and causing possible

malfunction of engine. Drain fuel outdoors, into an approved container, away from open flame. Be sure engine is cool. Do not
smoke. Run engine until fuel tank is empty and engine runs out of gasoline.

Troubleshooting

When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach:

American Honda:

800-426-7701

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT

®

machine fail due to a defect in material and/or workmanship, the owner should make a

warranty claim as follows:

• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY

GOAT Dealer.

• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the

invoice or receipt.

• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their

respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.

• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be

returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.

The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.

For online product registration go to

www.billygoat.com

P r o b le m

P o s s ib le C a u s e

S o lu tio n

A b n o rm a l v ib ra tio n .

· D a m a g e d o r m is s in g b la d e s . L o o s e
h a n d le b o lts . L o o s e e n g in e b o lts

· S to p w o rk im m e d ia te ly. R e p la c e a n y
d a m a g e d o r m is s in g b la d e s . T ig h te n a ll
lo o s e n u ts a n d b o lts .

E n g in e s ta lls o r la b o rs w h e n
ra k in g

· B la d e s s e t to o d e e p in to g ro u n d .

· R a is e b la d e s s o th a t th e y ju s t to u c h th e
g r o u n d o n a le v e l s u rfa c e

E n g in e w ill n o t s ta rt.

T h ro ttle in o ff p o s itio n

· C h e c k c h o k e p o s itio n .

· O u t o f g a s o lin e o r b a d , o ld g a s o lin e .

· C h e c k g a s o lin e .

· S p a rk P lu g w ire d is c o n n e c te d .

· C o n n e c t s p a rk p lu g w ire .

· G a s v a lv e o ff.

· T u rn o n g a s v a lv e .

· D ir ty a ir c le a n e r.

· C le a n o r re p la c e a ir c le a n e r. C o n ta c t a
q u a lifie d s e r v ic e p e rs o n .

E n g in e is lo c k e d , w ill n o t p u ll
o v e r.

· D e b r is lo c k e d a g a in s t re e l, o r d riv e
p u lle ys . E n g in e p ro b le m .

· P u ll s p a rk p lu g w ire a n d re m o v e d e b ris .
C o n ta c t a n e n g in e s e rv ic in g d e a le r fo r
e n g in e p ro b le m s .

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