Apple MacBook Pro (17-inch) User Manual
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Appendix D
Top Ten Questions
An application or Mac OS X doesn’t seem to be working correctly. Do I need to
reinstall Mac OS X?
The process of troubleshooting a problem requires that you answer several questions,
such as whether the problem always happens with a specific application, is related to
your operating system, or is a result of faulty hardware. Before you reinstall, see
“Troubleshooting” on page 91 to help analyze the problem. Apple also provides many
technical explanations and advice for solving problems in the Apple Service & Support
website at www.apple.com/support. If you determine that you must reinstall Mac OS X,
you’ll find instructions in “Reinstalling the Software That Came with Your Computer” on
I installed an application on my MacBook Pro, but it doesn’t seem to be working.
Where can I go for help?
Check the documentation that came with the application or the manufacturer’s
website for information about how to get support. Often manufacturers are aware of
common problems that might occur with their applications and provide solutions and
updates for immediate use. If your application isn’t an Apple product, you’ll need to
contact the manufacturer directly for the best support.