Problems with your internet connection – Apple MacBook (13-inch, Late 2007) User Manual

Page 49

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Chapter 4

Problem, Meet Solution

49

6

If Apple Hardware Test detects a problem, it displays an error code. Make a note of the

error code before pursuing support options. If Apple Hardware Test doesn’t detect a

hardware failure, the problem may be software related.

For more information about Apple Hardware Test, see the Apple Hardware Test Read

Me file on the Mac OS X Install Disc 1.

Problems with Your Internet Connection

Your MacBook has the Setup Assistant application to help walk you through setting up

an Internet connection. Open System Preferences and click Network. Click the “Assist

me” button to open Network Setup Assistant.

If you have trouble with your Internet connection, you can try the steps in this section

starting with Network Diagnostics.

To use Network Diagnostics:

1

Choose Apple () > System Preferences.

2

Click Network and then click “Assist me.”

3

Click Diagnostics to open Network Diagnostics.

4

Follow the onscreen instructions.

If Network Diagnostics can’t resolve the problem, there may be a problem with the

Internet service provider (ISP) you are trying to connect to, with an external device you

are using to connect to your ISP, or with the server you are trying to access. You can try

the following steps.

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