Snorkel A38E-sn004509+ - Manual (Page 55)

© Snorkel International, Inc. – all rights reserved Printed in the U.S.A.
Product Warranty
© Snorkel 2014
1. Snorkel warrants each new machine manufactured and sold by it to be free from defects in material
and workmanship for a period of one (1) year from date of delivery to a Customer. The warranty will
apply subject to the machine being operated in accordance with the rules, precautions, instructions
and maintenance requirements outlined in the Snorkel Operator's and Repair Parts Manuals.
2. Snorkel further warrants the structural components, specifically the mainframe chassis, turntable,
booms and/or scissor arms of each new machine manufactured by it to be free from defects in
material and workmanship for an additional period of four (4) years. Any such part or parts which,
upon examination by the Snorkel Warranty Department, are found to be defective will be replaced or
repaired by Snorkel through its local Authorised Dealer. The structural warranty specifically excludes
adverse affects on the machine structure arising from damage, abuse or misuse of the equipment.
3. Machines may be held in an authorised Distributor stock for a maximum of six (6) months from the
date of shipment from Snorkel, before the warranty period is automatically initiated.
4. It is the responsibility of the Distributor to complete and return a Predelivery/Warranty registration,
before the act of rental/loan/demonstration of the machine or delivery to an end user.
5. The Customer and Dealer shall not be entitled to the benefits of this warranty and Snorkel shall have
no obligations here under unless the “Predelivery and Inspection Record” has been properly com-
pleted and returned to the Snorkel Warranty department within fifteen (15) days after delivery of the
Snorkel product to the Customer or Dealer’s demonstration/rental fleet. Snorkel must be notified, in
writing, within ten (10) days, of any machine sold to a Customer from a Dealer’s rental fleet during
the warranty period.
6. Any part or parts which upon examination by the Snorkel Product Support Department are found to
be defective within the specified warranty period, will be replaced or repaired at the sole discretion of
Snorkel, through Snorkel directly or an authorised Distributor, at no charge. Any parts replaced under
warranty must be original Snorkel parts obtained through Snorkel directly or an authorised Distribu-
tor, unless expressly agreed otherwise in writing and in advance by Snorkel’s Warranty Department.
7. All parts being claimed under warranty must be held available for return and inspection upon request
for a period of 90 days from date of claim submission, it is necessary that all parts are individually
tagged or marked with their part number and the warranty claim number. After 90 days all parts
replaced under warranty which have not been returned to Snorkel should be destroyed. Failure to
produce parts requested by the Warranty Administrator for inspection within a period of 14 days will
result in the claim being automatically rejected in full. Materials returned for warranty inspection
must have the following procedure:
Carefully packaged to prevent additional damage during shipping
Drained of all contents and all open ports capped or plugged
Shipped in a container tagged or marked with the RMA number
Shipped PREPAID. Any item(s) returned for warranty by any other means maybe refused and returned,
unless prior approval is agreed with Snorkel.
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