Allworx 9224 Phones - Manual (Page 34)

Allworx Phone Model 9224 User Guide
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Revised: 5/21/14
5.9.3 Outbound Calls
To seize a line locally for outbound calls, the press an idle Shared Call Appearance PFK and
the PFK LED changes to solid green. Listen for the dial tone, and place the outbound call. If the
PFK LED is solid red, the line is in use “remotely” on another assigned handset of the same
Shared Call Appearance.
5.9.4 Inbound Calls
A ringing inbound call on a Shared Call Appearance causes the PFK to flash fast green on all
handsets sharing the Shared Call Appearance. Any user of a phone with that Shared Call
Appearance can answer the inbound call.
5.9.5 Ringing Call Pickup
Handsets that do not share the Shared Call Appearance can pick up ringing calls on a Shared
Call Appearance line. Once another call appearance picks up a call, the shared call appearance
returns to its idle state.
If a phone outside the Shared Call Appearance group picks up a call, the call is no longer a part
of that Shared Call Appearance, i.e., a non-Shared Call Appearance phone picks up a call and
places it on hold, it is a “normal” hold and not one of the Shared Call Appearance hold types.
5.9.6 Active Calls
An active inbound call on a Shared Call Appearance line (or connecting an outbound call),
renders the line unavailable to all other phones using the Shared Call Appearance.
While there is an active call on a Shared Call Appearance, other users of the Shared Call
Appearance can view the Caller ID information of each party by pressing the phone INFO
button, and then the red PFK of the in use Shared Call Appearance line.
5.9.7 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the HOLD key. The LED
flashes slow, green on all phones of the Shared Call Appearance; this includes the phone used
to place the call on hold. Handsets that are a part of the Shared Call Appearance can retrieve
the phone call put on hold. When using this hold type, the system delivers Hold Reminders to all
phones in the Shared Call Appearance per the individual phone settings. If no one picks up the
held call, all phones receive a notification per the individual HOLD reminder settings.