CalDigit T3 Thunderbolt 2 - Manual (Page 25)

25 CalDigit
CalDigit Limited Warranty Policy
CalDigit, Inc. (“CalDigit”) warrants, to the original purchaser, that this equipment shall be free of
defects in materials and workmanship for a period of one (1), three (3), or five (5) years, depending
on the model, from CalDigit’s date of original shipment when the equipment is used normally and
is properly serviced when needed. If you discover a defect covered by the warranty set forth above,
your sole and exclusive remedy will be for CalDigit, in its sole discretion to (i) repair or replace the
product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to
refund the current market value of your product. You acknowledge and agree that replacement
product, at the sole option of CalDigit, may be a new product or a remanufactured product. In
order to receive the remedy set forth above, you must return the product during the warranty
period and include with each returned product (I) a copy of your original purchase invoice to verify
your warranty; (II) a Return Material Authorization number; (III) your name, address and telephone
number; (IV) a copy of the bill of sale bearing the appropriate CalDigit serial numbers as proof
of date of original retail purchase; and (V) a description of the problem. The customer must pay
all transportation costs for a returned product. This warranty does not apply if the product has
been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has been
modified without permission of CalDigit; or if any CalDigit serial number has been removed or
defaced.
Warranty Exclusions and Limitations
This Limited Warranty applies only to hardware products manufactured by or for CaDigit that
can be identified by the “CalDigit” trademark, trade name, or logo affixed to them. The Limited
Warranty does not apply to any non-CalDigit hardware products or any software, even if packaged
or sold with CalDigit hardware. Manufacturers, suppliers, or publishers, other than CalDigit, may
provide their own warranties to the end user purchaser, but CalDigit, in so far as permitted by law,
provides their products “as is”.
CalDigit does not warrant that the operation of the product will be uninterrupted or error-
free. CalDigit is not responsible for damage arising from failure to follow instructions relating
to the product’s use. This warranty does not apply: (I) to consumable parts, unless damage has
occurred due to a defect in materials or workmanship; (II) to cosmetic damage, including but not
limited to scratches, dents and broken plastic on ports; (III) to damage caused by use with non-
CalDigit products; (IV) to damage caused by accident, abuse, misuse, flood, fire, earthquake or
other external causes; (V) to damage caused by operating the product outside the permitted or
intended uses described by CalDigit; (VI) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of CalDigit or a CalDigit Authorized
Service Provider; (VII) to a product or part that has been modified to alter functionality or capability