CounterPath Bria Professional 2.5 Configuration Guide - Manual (Page 24)

CounterPath Corporation
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2.21 Voicemail: “Send to Voicemail”
You can configure Bria Professional to automatically send unanswered phone calls to voicemail. (Other call
handling features are described in “MWI Notification” on page 16).
There are two ways to send to voicemail, using a 486 SIP response or using a 302 SIP response.
To configure for “send to voicemail”, set these settings in proxies:proxyn:
Note that there are some drawbacks to enabling client-side send-to-voicemail. Firstly, the Bria Professional
client will probably not handle redirects as well as your voicemail server. For example, in Bria Professional
voicemail, if Bob forwards to Alice and Alice does not answer, the next forward will be to Alice’s voicemail;
the call will not be directed back to Bob’s voicemail.
Secondly, the Bria Professional configuration may conflict with the corresponding settings on your voicemail
server.
Forwarding Calls
The “forward_<xx>” settings are typically set at runtime by the user, not through remote provisioning.
2.22 Workgroup
You can configure Bria Professional to display information about users in a workgroup. Workgroup
functionality is implemented through support of dialog events (RFC 4235) and through subscription to a
“resource list server” in accordance with RFC 4662. The full RFC 4662 format is followed, which means that
for any given monitored extension, Bria Professional reveals each separate appearance of that extension and its
activity.
You must configure for workgroups as follows:
• On your SIP server, create users.
• On your SIP server, create workgroups and add users to the desired workgroups.
• In Bria Professional, set proxies:proxyn:workgroup_subscription_AOR to the URL where the client can
subscribe to the workgroup. Set this setting only in the default account.
• Set feature:workgroup:enable to true.
When the user chooses to view workgroup and if the workgroup_subscription_AOR for any given proxy
(account) specifies a URL, then Bria Professional immediately registers with the SIP registrar and if the
workgroup_subscription_AOR for any given proxy (account) specifies a URL, then Bria Professional
automatically subscribes to the workgroup. If the subscription succeeds, the user will be able to display the
Workgroup window on the softphone.
Option for “Send to
voicemail”
forward_no_answer forward_no_answer_uri forward_no_answer_after_in_secs
Disabled 0 Empty Ignored
Using 486 1 Empty Ignored
Using 302 1 The phone number for sending
to voicemail As desired