CounterPath Bria Professional 2.3 Administrator Guide - Manual (Page 18)

CounterPath Corporation
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3.4 SIP Account Properties – Voicemail
These settings let you configure client-side voicemail features.
Your IP PBX may also provide the ability to configure voicemail (server-side handling). An incoming phone
call first goes through server-side handlers and then through the client-side handlers. Keep in mind that the
fields on this Voicemail tab are not writing to the server; they are configuring a second, separate handler.
You must decide how you want phone calls to be handled: by the server only, by the Bria Professional client
only, or by both. Instruct your users accordingly.
If you decide to allow both, you must make sure that your users understand how the server-side and client-side
voicemail configuration must be synchronized to work together. You must also check what the server-side
settings are and make sure you enter compatible information in Bria Professional.
Table 3: SIP Account Properties – Voicemail
Field Description
Check for voicemail Choose the setting appropriate to your IP PBX:
• On: Bria Professional will subscribe to be notified when there is a voicemail for you.
• Off: the IP PBX may be set up to advise Bria Professional when there is a voicemail
for you.
Voicemail is controlled by your IP PBX, not by Bria Professional.
Number to dial for checking voicemail This is the number that will be called when a user clicks the Check for voicemail icon
on the softphone, in order to connect to voicemail and listen to messages.
If you leave this field empty, then this icon will not work; users will have to manually
dial this number in order to connect to voicemail.
Number for sending calls to voicemail This is the number that incoming calls will be forwarded to if they are unanswered after
the specified interval (below).
Send calls to voicemail if unanswered To send to voicemail after the specified number of seconds.
Your IP PBX may also provide a similar feature that is set up outside of Bria
Professional. If so, make sure you do not enter competing information in Bria
Professional and in the IP PBX’s user interface. For example, if you turn off this field,
make sure the same feature at your service provider is also turned off. Otherwise, all
your calls will continue to be forwarded.