CounterPath Bria 3.1 Administrator Guide - Manual (Page 18)

CounterPath Corporation
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Verifying your Setup
View the contact list: some or all your contacts should have a presence icon besides their name. In order for a
contact to include a presence icon, it must be “presence-ready” and you must be subscribing to the contact.
(“Presence-ready” means that the contact has an address that allows for presence data to be shared.)
If none of your contacts show an icon and you expect at least one of them to show it, follow the steps in this
table:
Configuring Global Settings (Preferences)
Use the Preferences window (Softphone > Preferences) to configure features that apply globally, rather than on
a per-account basis. The panels that you, as the system administrator, should set are:
• Privacy. You can set up a corporate white rule on the Corporate panel. Leave the General panel for users to
complete.
• Devices.If you want Bria to support SIP deskphones, set up the deskphone from this panel.
• Network. You should complete these fields to suit your network.
• Audio Codecs and Video Codecs. You should enable the codecs that are suitable to your environment.
• Quality of Service. If your VoIP service provider supports QoS, you can configure Bria for it.
• Directory. You can set up a company directory on a server and connect Bria to it via the LDAP or ADSI
protocol. The directory will appear in the Directory tab. Information in this tab will update automatically
whenever the information on the LDAP or ADSI directory changes.
• Contact Storage. This panel lets you set up a remote storage system for your contact list via WebDAV,
XCAP or the user’s Microsoft ® Outlook® address book (Bria for Windows only) or Mac Address book
(Bria for Mac only). Note that the storage that is configured here is for the contact list (which contains SIP
addresses and other addresses), while the storage that is configured on each SIP account is for the buddy list
(which contains only online status information) and privacy list.
• Advanced.
Contact Storage
Method
Presence
Account
A contact is “presence ready” if
If the contact is “presence ready” and
the presence icon still does not show
Local SIP The contact has an address in the Softphone
field. Verify this on the Contact Profile. Display the Contact Profile for the contact and
make sure the “See this person’s online
presence” field is checked.
If you initially populated the contact list by
importing a file, the easiest solution is to redo
the import and check the correct presence
option.
Local XMPP The contact has an address in the Jabber field.
Verify this on the Contact Profile.
Outlook SIP The Outlook contact has an address in the
“softphone mapping” field. The “softphone
mapping” field is identified in Preferences >
Contact Storage in “Field to use for Softphone
address”.
Bria recognizes the “softphone mapping” field
as containing data that can be used for a phone
call and for IM and presence.
• On the Bria contact list, select the affected
contacts, right-click, and choose Subscribe
to presence. (If this menu item does not
appear then none of the selected contacts
have a value in the “softphone mapping”
field (in Outlook) and therefore cannot be
subscribed to.)
• If you specified the wrong “softphone
mapping” field on the Preferences >
Contact Storage panel, you can change it.
Outlook XMPP The Outlook contact has an address in the IM
field. On the Bria contact list, select the affected
contacts, right-click, and choose Subscribe to
presence.