Diagnostics – CounterPath Bria 3.1 for Windows User Guide - Retail Deployments User Manual
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CounterPath Corporation
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Diagnostics
Only use this panel if instructed to do so by your support representative at your VoIP service provider.
To start logging Bria activity and send a logging report to customer support:
1.
Click Start Logging. The first Diagnostics Logging window appears.
2.
Select the problem you are experiencing and click Start Logging.
3.
On the second Diagnostics Logging screen, click Finish. Logging will start.
4.
Perform the actions you want to capture; for example, attempt to make a phone call.
5.
When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report
and send it.
6.
When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.
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