A troubleshooting – CounterPath Bria iPhone Edition 1.2.8 User Guide User Manual
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CounterPath Corporation
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A Troubleshooting
More Information
•
You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367.
•
You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1.
Go to Settings > Advanced Settings and turn Verbose Logging to ON. If it is currently on, turn it off and
then turn it on again in order to start logging to a new log file. Click Apply Changes.
2.
Reproduce the problem. When done, go to Settings > Advanced Settings again.
3.
Tap Send Log. A prompt appears.
The log file is sent to
CounterPath
Tap OK
A new e-mail opens
The e-mail opens in the e-mail service that you
have configured on your iPhone. If you have not
yet configured a service, you will first be
prompted through the setup steps and then the
new e-mail will open.)
Enter a description of the
problem. See below for details.
Then tap Send
Tap Yes