Are there any diagnostic tools, When should i use reset, What warranty does etc offer – ETC Unison Mosaic Designer v1.11.0 User Manual
Page 187: Standards compliance, Network
Frequently asked questions
Are there any diagnostic tools?
The LED status indicators on the Controllers serve a dual purpose. In normal operation they indicate system func-
tionality and activity. In an error state, they provide diagnostics, refer to the Installation Guide for details. There is
also an
procedure and an
When should I use reset?
The reset button provides a convenient way to cycle power. It has exactly the same effect. There is no recom-
mendation to reset the Controllers periodically.
Should I keep Controllers in the field up-to-date with the latest firmware?
No, not unless you know that a problem you are having would be solved with an update or you need to change the
programming and need the new Designer features. For minor tweaks it's probably best to install the relevant
Designer version and do it with that. As a rule, if it's working, leave it be.
What warranty does ETC offer?
Unison Mosaic hardware is warranted for 5 years. Please contact
if you are experiencing any issues.
What user serviceable parts are there in a Controller or Remote Device?
The Unison Mosaic product range has been designed for longevity and reliability. There is almost nothing user ser-
viceable apart from a battery for the realtime clock and the DMX driver ICs. Please contact
if you are
experiencing any issues.
Standards compliance?
The Unison Mosaic product range is manufactured to the highest quality in compliance with international stand-
ards, refer to the product's Installation Guide for details.
Network
What are the differences between connecting to a PC via USB and Ethernet?
The USB connection is all about temporary convenience, hence it’s location on the front of the box; the main con-
nectors may be difficult to get to in a fully wired equipment rack. Out of the box, the initial computer connection is
via USB, to set up IP an address in readiness for an Ethernet connection. It is an easy way to connect again loc-
ally to edit and upload a project but USB has some disadvantages:
l
Output Live refresh rates are lower
l
Limited cable length
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