Briggs & Stratton 12K300 - Manual (Page 16)

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About Your Engine Warranty
Briggs & Stratton welcomes warranty repair and apologizes
to you for being inconvenienced. Any Authorized Service
Dealer may perform warranty repairs. Most warranty repairs
are handled routinely, but sometimes requests for warranty
service may not be appropriate. For example, warranty would
not apply if engine damage occurred because of misuse, lack
of routine maintenance, shipping, handling, warehousing or
improper installation. Similarly, warranty is void if the serial
number of the engine has been removed or the engine has
been altered or modified.
If a customer differs with the decision of the Service Dealer, an
investigation will be made to determine whether the warranty
applies. Ask the Service Dealer to submit all supporting facts
to his Distributor or the Factory for review. If the Distributor or
the Factory decides that the claim is justified, the customer
will be fully reimbursed for those items that are defective. To
avoid misunderstanding which might occur between the
customer and the Dealer, listed below are some of the causes
of engine failure that the warranty does not cover.
Normal wear:
Engines, like all mechanical devices, need periodic parts
service and replacement to perform well. Warranty will not
cover repair when normal use has exhausted the life of a part
or an engine.
Improper maintenance:
The life of an engine depends upon the conditions under
which it operates, and the care it receives. Some engines are
used in dusty or dirty conditions, which can cause premature
wear. Wear caused by dirt, dust, or other abrasive material
that has entered the engine because of improper
maintenance, is not covered by warranty.
This warranty covers engine related defective material and/or
workmanship only, and not replacement or refund of the
equipment to which the engine may be mounted. Nor does
the warranty extend to repairs required because of:
1. PROBLEMS CAUSED BY PARTS THAT ARE NOT
ORIGINAL BRIGGS & STRATTON PARTS.
2. Equipment controls or installations that prevent starting,
cause unsatisfactory engine performance, or shorten
engine life. (Contact equipment manufacturer.)
3. Leaking carburetors, clogged fuel pipes, sticking valves,
or other damage, caused by using contaminated or stale
fuel.
4. Parts which are scored or broken because an engine was
operated with insufficient or contaminated lubricating oil,
or an incorrect grade of lubricating oil (Check and refill
when necessary, and change at recommended
intervals.) OIL GARD ® may not shut down running
engine. Engine damage may occur if oil level is not
properly maintained.
5. Repair or adjustment of associated parts or assemblies
such as clutches, transmissions, remote controls, etc.,
which are not manufactured by Briggs & Stratton.
6. Damage or wear to parts caused by dirt, which entered
the engine because of improper air cleaner maintenance,
re-assembly, or use of a non-original air cleaner element
or cartridge. At recommended intervals, clean and/or
replace the filter as stated in the Operator’s Manual.
7. Parts damaged by over-speeding, or overheating
caused by grass, debris, or dirt, which plugs or clogs the
cooling fins, or flywheel area, or damage caused by
operating the engine in a confined area without sufficient
ventilation. Clean engine debris at recommended
intervals as stated in the Operator’s Manual.
8. Engine or equipment parts broken by excessive vibration
caused by a loose engine mounting, loose cutter blades,
unbalanced blades or loose or unbalanced impellers,
improper attachment of equipment to engine crankshaft,
over-speeding or other abuse in operation.
9. A bent or broken crankshaft, caused by striking a solid
object with the cutter blade of a rotary lawn mower, or
excessive v-belt tightness.
10. Routine tune-up or adjustment of the engine.
11. Engine or engine component failure, i.e., combustion
chamber, valves, valve seats, valve guides, or burned
starter motor windings, caused by the use of alternate
fuels such as, liquified petroleum, natural gas, altered
gasolines, etc.
Warranty service is available only through authorized service
dealers by Briggs & Stratton Corporation. Locate your
nearest Authorized Service Dealer in our dealer locator map
on www.briggsandstratton.com.