INFICON Composer Elite Gas Concentration Monitor - Manual (Page 18)

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Composer Elite Operating Manual
1.3 How To Contact INFICON
Worldwide customer support information is available under Contact >> Support
Worldwide at
www.inficon.com
 Sales and Customer Service
 Technical Support
 Repair Service
If you are experiencing a problem with your Composer Elite or Composer Elite
Multi-Sensor software, please have the following information readily available:
 The Sales Order or PO number for the Composer Elite purchase.
 The version of the software if you are calling about Composer Elite
Multi-Sensor software.
 A description of the problem.
 An explanation of any corrective action that you may have already attempted.
 The exact wording of any error messages that you may have received.
1.3.1 Returning Your Composer Elite
Do not return any component of your Composer Elite System to INFICON without
first speaking with a Customer Support Representative. You must obtain a Return
Material Authorization (RMA) number from the Customer Support Representative.
If you deliver a package to INFICON without an RMA number, your package will be
held and you will be contacted. This will result in delays in servicing your
Composer Elite.
Prior to being given an RMA number, you will be required to complete a Declaration
Of Contamination (DoC) form if your Acoustic Sensor is being returned. DoC forms
must be approved by INFICON before an RMA number is issued. INFICON may
require that the Acoustic Sensor be sent to a designated decontamination facility,
not to the factory.