Bose SoundDock AM316536 - Manual (Page 9)

9
English
Troubleshooting
If you experience difficulty with your Bluetooth ® dock, use the following
table to try and solve the problem. If the problem still persists, see “Con-
tacting customer service” on page 11.
Problem What to do
Can not
connect
my phone
to the
dock • Make sure your SoundDock ® 10 is connected to AC power.
• Make sure the Bluetooth dock is in discoverable mode (Bluetooth
light is flashing). If not, press and hold the Bluetooth button on the
dock until the Bluetooth light starts flashing.
• Make sure the Bluetooth feature is turned on in your phone. For
details, refer to the owner’s guide for your phone.
• Move your phone closer to the SoundDock 10.
• Go to http://owners.bose.com on the Internet and find information on
updating your SoundDock 10.
No sound • Make sure the SoundDock 10 and your phone are turned on.
• Make sure you have a Bluetooth connection (Bluetooth light is on).
• Move your phone closer to the SoundDock 10.
• Turn up the phone volume as high as possible.
• Turn up the SoundDock 10 volume.
Sound is
dropping
out or
breaking
up • Move your phone or SoundDock 10 away from any device that gen-
erates electromagnetic radiation, such another Bluetooth device, a
microwave oven, or a wireless computer network router.
• Remove any physical obstruction lying between your phone and the
SoundDock 10 system.
• Reposition your phone and or the SoundDock 10 system.