Appendix Ⅰ frequently asked questions – KOCASO M9100 User Manual
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AppendixⅠ Frequently Asked Questions
Q: Why won't my device turn on?
Make sure your tablet has been charged for at least four hours
prior to use. When plugging in the cable, make sure you are not
accidentally plugging it into the headphone jack. Also, the power
button is on the side (for tablets) and not the one on the front of the
touchscreen. The button on the front is for navigation.
Q: Why won't this unit connect to Ethernet?
Assuming your unit does have the RJ45 port, you want to make sure that
Wireless is turned off. If Wi-Fi is on, it will negate the Ethernet connection.
Q: Why does my unit have scratches/bubbles on the screen?
These units ship with a very fine plastic film to protect the item in transit. This
film is intended to be removed prior to use. Sometimes this takes a strong fingernail
or some similar item to peel it off.
Q: Should I perform a Firmware Update?
Not necessarily. This is actually intended if obscure issues with the tablet occur.
Unless you are having issues with the tablet which a Factory Data Reset has not
resolved, it is not advised that you perform this step.
However, if you are sure you wish to attempt this procedure, please visit the
following link for available firmware downloads and the instructions on how to
perform the update:
Q: Why don't I see a firmware version for my model?
We are always working on providing the latest and best firmware for all of our
devices. If you don't see your specific model listed, please check back soon.
Q: I don't remember my password, what can I do?
If you have previously added a Google account, you may be prompted for a
password reminder if you fail the security 4 or 5 times. Otherwise, please refer
to
Q: How long should my battery last after charging?
As for battery life, this depends on which model tablet you use. Our Android 2.2
tablets usually average around 1-4 hours. The Android 4.0 tablets approximately twice
that. However, that is totally relative to factors such as how bright the screen is during
use, how often it is using the wireless connection, what background processes are
running, if you are using a Live Wallpaper, and more. It is very difficult to estimate
the duration of a full charge in consideration of these issues. If this seems like
abnormally poor performance, just let us know.