RaySafe i2 Dose Manager - Manual (Page 56)

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RaySafe i2 dose manager user manual – troubleshooting
tRoUbleSHootInG
doSe mAnAGeR And CRAdle
Table 24. Dose manager and cradle troubleshooting
pROblEm sOlUTION
the dosimeter does not appear
in dose manager Check that the dosimeter is correctly fitted into the cradle
dose manager does not detect
the cradle • Check the USb connection between the cradle and the computer.
• Install the cradle driver manually. All the driver files are located on
the installation Cd in the folder “Cradledriver”. these files are also
copied to the application installation folder when dose manager is
installed. when windows detect a connected cradle and the dialog
about driver installation is displayed, select to use the driver files
located on the Cd or in the application installation folder.
I have forgotten my password Contact your local administrator, who will have to re-install the software
SyStem ReqUIRementS
• operating systems: windows 7, windows Vista or windows XP.
• .net 3.5.
• At least one USb port available.
• At least 2 Gb of system memory available.
• At least 1 Gb of hard disk space available.
• Recommended screen resolution at least 1280 x 1024.
otHeR USeR mAnUAlS
• dose viewer is described in a separate user manual, which can be found from the Help menu in dose
viewer software.
• the dosimeters are described in a quick guide, delivered together with the dosimeter.