Sephra Home Chocolate & Fondue Fountains - Manual (Page 20)

WARRANTY
LIMITED ONE-YEAR WARRANTY
This warranty is available to consumers only
and is void if the appliance is used
commercially. Commercial use is defined as use in
exchange for payment or compensation; use with
the intent of promoting a business or increasing
business with its presence; or use resulting in
excessive wear and tear.
This appliance has been designed for normal
household use only. Except as otherwise required
by law, this warranty is not available to retailers or
other commercial purchasers or owners.
This warranty is extended only to the original owner
and is valid only on products purchased for use in
the United States and Canada.
We warrant that your Sephra Home Chocolate
Fountain will be free of defects in materials and
workmanship under normal home use for one year
from the date of original purchase. We encourage
you to promptly register your product to facilitate
verification of the date of original purchase. You
may register online at www.sephra.com or by
mailing in your completed registration card. Failure
to register your product will not diminish your
warranty rights.
If your Sephra Home Chocolate Fountain should
prove to be defective within the warranty period,
we will repair the unit or, at our sole discretion,
replace it at no charge. The customer is responsible
for all applicable shipping expenses. To obtain
warranty service, you must first contact our
Customer Service Center. You may call us at
(858) 675-3088. Our regular office hours are
Monday-Friday 7
AM
-4
PM
Pacific Standard Time.
You may also contact us online at www.sephra.com
or write to us at:
Customer Service Center
Sephra, LLC
11035 Technology Place, Suite 100
San Diego, CA 92127
If a Customer Service Representative determines
that repair is necessary, an RMA number will be
issued. This number must be written clearly on the
outside of the box in at least 2 places. Products
returned to Sephra without an RMA number
are not guaranteed to be accepted or processed.
You must also include a check or money order
payable to Sephra, LLC for $15 for return shipping
and handling. (California residents need only supply
a proof of purchase and should call the Customer
Service Center for further shipping instructions).
Be sure to include your return address, a description
of the claimed defect, proof of the original purchase
date (receipt or packing list), and any other
information pertinent to the return. Sephra will then
either repair the damaged product or replace it with
a new, refurbished, or equivalent model at their sole
discretion. If express shipping is requested, a
Customer Service Representative will provide you
with rate information.
IMPORTANT: For added protection and secure
handling, we encourage you to use an insured
shipping service which provides you with a tracking
number to trace your shipment. Sephra, LLC is not
responsible for in-transit damage or for packages
not delivered to us. Lost and/or damaged products
are not covered under warranty.
Your Sephra Home Chocolate Fountain has been
manufactured to strict specifications and has been
designed for use only with authorized accessories
and replacement parts. This warranty expressly
excludes any defects or damages caused by
accessories or replacement parts, or by repair service
other than as authorized by Sephra, LLC.
Sephra, LLC is not responsible for consequential
damages relating to fountain use or misuse, such as
damage to home furnishings, clothing, or other
household items.
Excluded from this warranty are damages or defects
which resulted from other than normal household
use, such as commercial use, abuse, or damage caused
by accident, impact, negligence, improper
maintenance, or storage contamination and
deterioration due to water or other liquids or insect
infestation.
This warranty excludes all incidental or consequential
damages. Some states do not allow the exclusion or
limitation of these damages, so they may not apply
to you.
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