SPYPOINT Mini-LIVE-4GV User Manual - Manual (Page 23)

23
Limited warranty and repair
This SPYPOINT product designed by GG Telecom, is covered by a one (1)
year warranty on material and workmanship starting from the original date
of purchase. The sales receipt is the client’s proof of purchase and must be
presented if warranty service is needed. This warranty will be honored in the
country of purchase only.
This warranty does not cover any GG Telecom product which has been
subjected to misuse, neglect and accidents or has been improperly used
or maintained. In addition, this warranty is not applicable for all products
purchased online from an unauthorized dealer. Any modification or tam-
pering of the product will affect its operation, performance, durability and
voids this warranty.
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product without charge or replace it at its discre-
tion with an equivalent product, if it has a manufacturing defect covered by
the warranty described previously. GG Telecom will pay the shipping costs
only for the return of the products covered by the warranty. The shipping
costs for an item sent will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a
reasonable charge. The customer will pay all shipping costs.
1. BEFORE sending a product for repair, the costumer is welcomed
to contact GG Telecom technical support team at 1-888-779-7646
or [email protected] and to clearly describe the problem and give
a phone number where she or he can be reached. It happens
regularly that some problems can be solved over the phone.
2. If a product needs to be sent, an RMA number will be given to the
customer (Return Merchandise Authorization).
3. The original receipt or a copy must be sent along with the
package.
4. The RMA number must be written on the outside of the package
and sent to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
IMPORTANT: Under no circumstances will GG Telecom accept returned
products without a Return Material Authorization number (RMA). It is
essential to contact GG Telecom before making a return.
The customer is liable for loss or damage to the product that may occur
during the transport to GG Telecom. We recommend the use of a traceable
method of shipping to ensure protection.
WWW.SPYPOINT.COM