Sunnex HM2017-44EXT - Manual (Page 8)

Sunnex Solo Spot Service & Installation Manual 8
CUSTOMER’S USE OF THE PRODUCT, EVEN IF SUNNEX IS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, THE TOTAL LIABILITY OF SUNNEX TO
YOU FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE PURCHASE PRICE YOU
PAID FOR THE PRODUCT. THIS LIMITATION SHALL APPLY REGARDLESS OF THE FORM
OF ACTION, WHETHER IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION,
NEGLIGENCE).
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
3.3 Claims Procedure.
(a) Customer must contact Sunnex at (800)-445-7869 with a request for warranty service or to report a
technical issue. Sunnex Technical Support will attempt to identify, diagnose and resolve the reported
problem via the telephone.
(b) If attempts by Sunnex to resolve a reported problem are unsuccessful, Customer will then be
provided with a Customer-specific Returned Merchandise Authorization number (“RMA”). The RMA
number must be noted on any correspondence to Sunnex and displayed prominently on the outside
packaging of any Product shipped to Sunnex.
(c) Within ten (10) days of receipt of the RMA number, Customer must ship the Product to Sunnex at
Customer’s expense (insuring the Product is recommended) in either its original packaging or
packaging affording an equal degree of protection, to Sunnex Inc. 3 Huron Drive, Natick MA 01760,
with a statement describing the problem in reasonable specificity. Proof of purchase must be
included to obtain warranty service. Sunnex will not be held responsible for shipping damages that
occur in transit. Any damage to the Product during shipping will not be covered under this Limited
Warranty and shall be subject to a service charge.
(d) Subject to the limitations specified herein, upon receipt, Sunnex will inspect the shipped Product
and, at its sole discretion, repair or replace the Product with the same or a like product to the extent it
does not conform to this Limited Warranty. In the event Sunnex, at its sole discretion, opts to replace
the Product, should said product be discontinued or no longer be offered for sale by Sunnex, a like
product in design and functionality will be provided to Customer.
(e) Sunnex will ship the repaired Product or a replacement to Customer within ten (10) business days
after receipt from the date that Sunnex receives the Product. Standard shipments to the Customer will
be paid by Sunnex. Sunnex assumes no responsibility for shipment delays by the carrier.
(f) If Customer requires warranty service to be provided in less than ten (10) business days, but not
less than three (3) business days, Sunnex will charge Customer an additional One Hundred Dollars
($100.00) express handling charge per request for each Product.
3.4 Customer Responsibilities.
(a) To validated warranty customer is required to fill out online or provided warranty card.
(b) Customer is required to follow the user manual associated with the Product for proper
operation.
(c) Customer is required to perform periodic preventive maintenance as called for in the user
manual associated with the Product.
(d) Any modifications or repairs made to the Product without prior written authorization from
Sunnex will render this Limited Warranty null and void. Instances whereby this is determined to
be the case by Sunnex technical staff will be subject to an initial service charge of $75.00 ($25.00
evaluation charge and $50.00 minimum labor cost).
3.5 Miscellaneous.
In the event that any provision of this Limited Warranty should be or becomes invalid and/or
unenforceable during the warranty period, the remaining provisions shall continue in full force and
effect.